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Cowboy e-bike translation missing:

translation missing:

  • Alex ★★★★

    Camden Dec 08, 2020 Cowboy 3

    The bike itself was fine but the GPS tracker didn’t help getting it back after it was stolen. The insurance haven’t paid out either so a huge waste of money.


    Cowboy answer

    Hello Alex,

    It's very unfortunate that your bike got stolen and that you didn't receive a position yet.

    In some cases it can happen that the position isn't forwarded (if the bike is inside a building for example and the GPS can't send a signal).

    We hope it can still send out a signal to you soon though.

    We’ve checked for the insurance, but we can see that you don't have an Easy Rider insurance from Cowboy. We’re afraid we can't intervene with third party insurances.

    We hope they will still change their mind. Don't hesitate to get back to us if you'd have any question.

    The Cowboy Team

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