Bike and pre-installed accessories
When returning your bike it should be in the original packaging, in perfect condition, and must not have been assembled or used.
If you have assembled or used the bike we will need to charge a 'loss of value' fee of up to €500 because we will no longer be able to sell the bike as new.
If you require a new box, let us know and we'll send you one. There will be a charge of €90 if you require a replacement box.
After we receive the bike, we'll refund you the total amount minus the return shipping cost and, if relevant, the packaging and loss of value fee, within 14 days.
To request a return, get in touch at hello@cowboy.com or check our Returns FAQs.
You can find our full Terms & Conditions here.
Accessories not pre-installed on the bike
Accessories or spare parts purchased on our website can be returned within a 14-day period after delivery as long as the product is unused, sealed in its original packaging, and in a resalable condition.
