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Cowboy C4 ST Voluntary Frame Recall

Dear Cowboy-rider,

Following extensive quality testing, Cowboy has identified that some units of the Cowboy Model C4 ST (Edition MR) do not meet the high safety and quality standards we require. These bikes, welded by one manufacturing partner, may develop fatigue cracks at the joint between the headtube and downtube.

According to our data, these cracks can begin to form after 2,500 km. In some cases, this could lead to frame failure, which may result in a fall.

This issue stems from a production deviation and does not reflect the standards we uphold. As rider safety is our top priority, we are taking proactive measures and have initiated a voluntary recall of the affected frames.

Is my bike recalled?

Simply verify your bike frame or serial number on our online checker tool to know if your bike is affected by this recall.

Check my bike

Potentially recalled

  • C4 ST (Edition MR)

Not recalled

  • Cowboy 1+
  • Cowboy 2
  • Cowboy 3
  • Cruiser
  • Cruiser ST (Edition M)
  • Cruiser ST (Edition U)
  • Classic
  • Cross
  • Cross ST

What you need to do

You can easily check if your frame needs to be replaced. Affected bikes are identifiable by their serial number and frame supplier.

Open the Cowboy app, tap the settings icon, then go to "Advanced" to view the serial number and frame manufacturer. If your frame is listed as "Edition MR" it may be affected.

Use the tool above to check if your bike is affected by the recall.

Registered riders of Model C4 ST (Edition MR) bikes affected by this recall will also be contacted directly by Cowboy via email and the Cowboy app.

Frame Replacement

If your frame is affected, Cowboy will provide a free of charge frame replacement. We will contact you directly to outline the process for your frame replacement.

Questions?

Our support team is available on weekdays from 09:00 to 17:00 to assist you via recallteam@cowboy.com or +32 2620 31 38. We apologise for the disruption this may cause and appreciate your cooperation as we work to ensure the safety of all Cowboy riders.